nea replied!

So I wrote to Kopitiam and the National Environment Agency (NEA) about Lau Pa Sat’s toilets on Tuesday, and the latter responded to me yesterday!!! Hope to see the washrooms in a much better condition should I go back in future!!!

Subject: Feedback on toilet in Lau Pa Sat

Dear Ms (my surname)

We refer to your feedback on the above matter and apologize for your unpleasant experience.

Our officers have sternly warned the management to step up on their cleaning and maintenance regime so as to ensure that the toilets are kept clean and in good working order at all times.

The technicians are already starting work on the affected toilets.

We will conduct surprise checks to ensure compliance and take summary action for any violation of our regulations.

For further queries or clarifications, you may call us at 1800-CALL NEA, use the feedback form available in myENV mobile application or NEA website at

Thank you for your feedback.

Yours sincerely

(name of NEA staff) (Mr)
for Director
Environmental Health Department
National Environment Agency


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